Creation Therapy knows that you care how information about you is used and shared and appreciate your trust to do that carefully and sensibly. This notice describes the privacy policy and forms part of the website terms and conditions (“Website Terms”). I am registered with the UK Information Commissioner’s Office (ICO) as a data controller.
By accepting the Website Terms you are accepting and consenting to the practices described in this Privacy Policy. Creation Therapy believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and commit to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how Personal Data is collected about you. It also explains some of the security measures in place to protect your Personal Data. You should read this policy in conjunction with the Website Terms.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
Please read this Privacy Policy carefully.
WHAT INFORMATION IS COLLECTED
The main pieces of information we collect are:
- Name
- DOB
- GP Address
- Mobile phone number
- Email address
- Postal address
WHEN YOUR INFORMATION IS COLLECTED
There are a few occasions when we might collect information from you. These include when:
- You first call or email us to make an enquiry about our service; or to make an appointment to meet us
- You give us this information face-to-face if we meet on any occasion
- You attend your first session and sign our Therapy Agreement
- You give us via a contact form, comment boxes or payment facility on our website.
- We will not collect this information from you at any other time.
HOW INFORMATION IS COLLECTED
Information is collected in the following ways:
- When you give it DIRECTLY
- When you make contact via our website
HOW INFORMATION IS PROTECTED
As a Counsellor I am fully trained in the importance of maintaining confidentiality. I go to great lengths to keep all your information safe. I invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. I make sure I manage it in accordance with our legal responsibilities under applicable data protection laws.
HOW INFORMATION IS PROCESSED
After I have received your information, there are a few ways in which I might use it to ensure the best possible service. They include:
- To help identify you when you contact us
- To contact you to make, confirm, cancel or reschedule appointments
- To respond to any queries or complaints that you raise
- If I have a legal obligation to use or disclose information about you for instance, where I am ordered by a court or regulatory authority
- For any other purpose to which you agree
- I will not disclose your information to any third party except in accordance with this Privacy Policy.
HOW I KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT
I want you to know that I will never sell or pass on your personal information to third parties for their own purposes. As all Counsellors are required to keep appropriate records of their client work, I might keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or on a password protected secure computer in accordance with data protection laws.
HOW I RETAIN YOUR INFORMATION
Professional insurance requires that all our records are kept for 5 years after which time they will be destroyed.
HOW I WILL COMMUNICATE WITH YOU
I will only ever communicate with you via email or text message, outside of our face to face sessions.
VISITING THIRD PARTY WEBSITES
This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, I recommend you read the privacy policy of that website before sharing any personal or financial data. I do not provide any personally identifiable client Personal Data to any advertisers or third-party websites. I exclude all liability for loss that you may incur when using any third party websites.
COOKIES
Like most websites, I use ‘cookies’ to help my website function. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.
If you want to know how to disable the use of cookies on your device, visit aboutcookies.org. Please note that if you turn off the use of cookies on the website, you are likely to find your browsing experience significantly degraded, and you may not be able to use some of the products or services on our website without cookies.
WHAT YOUR RIGHTS ARE
I want to make sure you’re in control of how I use and keep your information.
You have the right to:
- Be informed how your personal information will be used;
- Request a copy of the information I hold about you;
- Update or amend the information I hold about you if it is wrong;
- Change your communication preferences at any time;
- Ask to remove your personal information from our records (see ‘How We Retain Your Information’ above);
- Request an electronic copy of your personal information be sent to you, or another organisation;
- Raise a concern or complaint about the way in which your information is being used.
If you would like access to the Personal Data that we hold about you, you can do this by emailing Creation Therapy.
I aim to keep the Personal Data I hold about you accurate and up to date. If I am holding any inaccurate Personal Data about you, I will delete it or correct it promptly. You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/Open